Delivery Policy
SHIPPING AND RETURN POLICY:
All deliveries are made within 7 working days. As soon as your order is dispatched, you will be sent an email and tracking number from us to confirm that your package is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

We will shipping to oversea and provide free shipping to areas for Hong Kong area. If delivery location is out of these free shipping areas, the full shipping fees need to be charged. Customer must contact us prior to purchase for an accurate rate quote.
Domestic (Hong Kong) Shipping Policy:
- Package is shipped via our appointed courier, all items will be shipped and tracking ID will be provided within 7 days from the date of payment.
- Shipping and delivery times are based on business days (Monday to Friday), excluding Holidays.
- Customer could either choose to ship by post or pick up at our Hong Kong showroom. Our customer service team will contact you to arrange the pick-up date, time & location.
International Shipping Policy:
- Your item will be shipped via our appointed courier for tracking and delivery confirmation purposes.
- All items will be shipped within 7 days from the date of payment. For the countries that are not included in the free shipping scheme, shipping cost will be depending on country and distance package is being sent. Please contact us for an accurate rate quote prior to purchase.
- Shipping and delivery times are based on business days (Monday to Friday), excluding Holidays.
- We are not responsible for any fees incurred by customs, tariffs, and taxes.
- We ship all items labeled as what actual product we sold, such as “handbag”, “accessories”, “belt” and valued at the amount it sold for. For custom and declare reason, if the amount is more than US$200, we will valued at below US$200 to prevent package hold by custom. The original invoice with actual amount will be included inside the package.
- Packages that are refused at customs will not be returnable.
Importance of Shipment:
To follow your order, please use the tracking ID sent to you in your confirmation e-mail. Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. As a precaution, please keep the receipt of the delivered product.
In the rare circumstance that your item has a defect or is missing from your order please contact our customer service team at info@ascentmind.com.
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Contacts
王子食品集團
Prince Foods Group
地址 : 香 港 柴 灣 新 業 街 9 號 新 業 大 廈 11 樓 A 室
Flat A ,11/F .Summit Industrial Building, 9 Sun Yip Street, Chai Wan Hong Kong
Tel : +852 2889 0868 Fax : +852 3106 0211
 
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