Return Policy
All deliveries are made within 7 working days. As soon as your order is dispatched, you will be sent an email and tracking number from us to confirm that your package is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you have received wrong or defective item(s), please ensure that items are returned to us within 3 days in original packaging, in brand new and resalable condition, the product tag cannot be removed. We will only accept returns of items that we have confirmed for return. For all the returns, you will be required to contact us for a return authorization form before sending anything back to us. Customer is also required to contact us to reserve a date for refund and come to our office to finish refund registration. Customer must contact our Customer Services Team prior at (852)2889 0868 or e-mail to We will also charge you a return fee for each single item. For details, please check our below return terms and conditions.
We accept 3 days return subject to the following terms and conditions:
Terms & Conditions:

1. If any refunds are claimed, the customers are subjected to the following requirements:
1.1 Customers must present the relevant original invoice and all accessories including pencil cases, lock and straps, etc.;
1.2 The items, relative conditions and accessories of the returned merchandises should be equivalent to the description of the relevant invoice;
1.3 The merchandises will not be refunded if any damages, stains and malfunction, etc. caused by improper use.
3. The above terms are subject to change without prior notice.
4. An additional of 5% will be charge for each returnable item.
5. Prince Foods Holding reserves the right of final decision in case of any dispute.

At any point should you have any questions on the return policy and process, please call our Customer Service Team in office hour Monday – Sunday 10:00 ~ 18:00 at (852)38444555 or e-mail to

Please note that Prince Foods Holding is under NO obligation to send replacement/issue refund, for shipments/orders that are signed and delivered to the shipping address specified by the customer. Customers are responsible for the maintenance of purchased goods.
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Prince Foods Group
地址 : 香 港 柴 灣 新 業 街 9 號 新 業 大 廈 11 樓 A 室
Flat A ,11/F .Summit Industrial Building, 9 Sun Yip Street, Chai Wan Hong Kong
Tel : +852 2889 0868 Fax : +852 3106 0211
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